Frustrating and disappointing experience with Isabella Garcia

I am extremely frustrated with this company. Once you're no longer buying their products or giving them compliments, they seem to lose all interest in you. A year ago, I made the mistake of investing in their ambassador package. Despite repeatedly informing their consultants that I no longer wished to receive their products and confirming when my last payment was due as after my last payment I did not want to receive any more products, I still received another package along with an invoice for another year's worth of payments.

I've called them daily (sometimes more than once) and emailed them frequently, but all I get are generic, pre-scripted responses promising a callback within 1-3 working days, which never happens. When I try to speak to a consultant, I'm told that cancellations can only be done over the phone and that a consultant will get back to me—which they don’t. Whenever I follow up, I’m told that they can’t transfer my call because they can only make outgoing calls.

Despite being referred to as a "special ambassador," it's been nearly two weeks without any resolution. My experience has shown me that the only time this company responds is when you're making a purchase. Beware if you need to address any issues or cancel orders—they seem to be completely unresponsive unless you're buying something.