BM
Bernice M
1 reviews | Active since Nov 2021
05 Sept 2024, 11:25
Frustrated with service and allergic reaction to products
I stupidly fell for their ambassador package and used their product on my wedding day!! Only for me to have an allergic reaction to their products!!
I have been paying a debit order for year for products I stopped using!! Then they sent me another package when I kept emailing saying I want to cancel the package.
THEY HAVE CALLED ME ONCE DIDNT GET HOLD OF ME AS I WORK!!! I have emailed and called them 3 times in two days to cancel and for them to come and fetch their products.
I have had enough of repeating my id number my cellphone and all my details. Customer service I request a call back or I will be blocking your debit order as I DO NOT WANT YOUR PRODUCTS!!!
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Replies (1)
Isabella Garcia's replyOfficial
05 Sept 2024, 13:02Dear Bernice,
It was truly a pleasure and privilege to assist you today.
I thoroughly enjoyed our conversation, and I want to express my heartfelt appreciation for your loyalty and trust in Isabella Garcia over the past year. While we are deeply saddened that our products did not meet your expectations, we are incredibly grateful that you took the time to carefully evaluate them.
I thoroughly enjoyed our conversation, and I want to express my heartfelt appreciation for your loyalty and trust in Isabella Garcia over the past year. While we are deeply saddened that our products did not meet your expectations, we are incredibly grateful that you took the time to carefully evaluate them.
Please accept our sincerest apologies for any inconvenience this may have caused. As we take immense pride in delivering exceptional client service, I have already made all the necessary arrangements we discussed during our call this morning.
We wish you nothing but the very best as you continue your skincare journey, and we are always here to support you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply05 Sept 2024, 13:02
Official
Dear Bernice,
It was truly a pleasure and privilege to assist you today.
I thoroughly enjoyed our conversation, and I want to express my heartfelt appreciation for your loyalty and trust in Isabella Garcia over the past year. While we are deeply saddened that our products did not meet your expectations, we are incredibly grateful that you took the time to carefully evaluate them.
I thoroughly enjoyed our conversation, and I want to express my heartfelt appreciation for your loyalty and trust in Isabella Garcia over the past year. While we are deeply saddened that our products did not meet your expectations, we are incredibly grateful that you took the time to carefully evaluate them.
Please accept our sincerest apologies for any inconvenience this may have caused. As we take immense pride in delivering exceptional client service, I have already made all the necessary arrangements we discussed during our call this morning.
We wish you nothing but the very best as you continue your skincare journey, and we are always here to support you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za