1 reviews | Active since Nov 2022
Frustrated and Annoyed
I cancelled the upcoming box with Isabella Garcia at the beginning of May, two weeks later Kamohelo phoned me and confirmed cancellation would be processed..................... what happens today, they debit my account for something that I cancelled. When I called this morning they say it will take 10 to 14 business days for the cancellation department to cancel my order and then they will refund me and they first need to listen to the telephone recording. Please do listen to the recordings. I clearly told them I want no future boxes either only to be told this morning that all my future boxes were reinstated. When I called to speak to a manager they refuse to put me through. I was warned that Isabella Garcia are a bunch of ****** and I agree. Highly annoyed and frustrated.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that I have actioned everything as discussed during our telephonic conversation today and will ensure that all outstanding matters are resolved accordingly.
As requested, I will be emailing you the settlement amount for your active order so that you have full clarity regarding your account and the current balance.
I will continue to follow up on this matter until it is fully resolved, and I will keep you updated as progress is made.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for your patience while we resolve this matter.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that I have actioned everything as discussed during our telephonic conversation today and will ensure that all outstanding matters are resolved accordingly.
As requested, I will be emailing you the settlement amount for your active order so that you have full clarity regarding your account and the current balance.
I will continue to follow up on this matter until it is fully resolved, and I will keep you updated as progress is made.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for your patience while we resolve this matter.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za