CG
Charmaine G

1 reviews | Active since Jan 2026

07 Jan 2026, 11:40

Friendly warning STAY AWAY FROM ISABELLA GARCIA

I have been with this Company for a very long time every time I try to cancel due to me still having allot of product they just offer to move delivery dates forward, last year I receive a package that I did not want informed them to arrange collection I constantly followed up and this never happened ended up paying for stuff I do not use anymore - I still have allot of product left as I am not using them as I should, and due to unforeseen circumstances, I had to cancel my order. Sent Cancellation Email out on the 15 of December 2025 and tried contacting them but lines are down.. I received multiple sms's stating delivery is on route - I once again informed them I am not accepting new orders they have to cancel all order - Nothing has happened,., Debit order went off end of December 2025 ,. again January 2026 notification for delivery IGI114116 - !! ORDER IS CANCELLED !!I I am still waiting for them to contact me - they force you to proceed with orders by not getting back to you and you cannot cancel their debit orders with the bank as they are required to cancel from their side - this is a HUGE problem ,, It is frustrating to struggle like this and unfortunately this is going to result in me having to change banks which is ridicules Friendly warning STAY AWAY FROM ISABELLA GARCIA #SHUTDOWNISABELLA

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply12 Jan 2026, 13:35
Official
Dear Charmaine,

We are truly sorry to hear about your experience and sincerely apologise for the frustration and inconvenience it has caused. Your concerns are taken very seriously, and we deeply regret that our service did not meet your expectations.

I have followed up with a comprehensive email advising on a resolution, and we hope this provides clarity and reassurance.

At Isabella Garcia, we are committed to ensuring that every client feels valued, supported, and heard. Your feedback has been shared with our team so we can improve our processes and prevent similar issues in the future.

Thank you for bringing this to our attention, and we genuinely appreciate your patience.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za