1 reviews | Active since Jan 2017

20 Mar 2017, 14:20

*****ulant debit attempts

<p>I finished paying off my account in December 2016, to my surprise i received a box with Isabella Garcial products last week that amount to R3000.00</p> <p>Now what is really annoying is that i made it clear that i will no longer be ordering from them, they went and packaged an order WITHOUT MY CONSENT OR KNOWLEDGE and had the audicity to invoice me for something that i know absolutely nothing about. After numerous attempts to contact them on ***there was no answer to i sent e-mails. Instead of calling me to find out what the problem is, this woman sends me an e-mail that they will only cancel the order IF A CONSULTANT CONFIRMS WITH THEM. so to hell with what the consumer says, and to top it off they have my banking details so they think that gives them the right to do this? no one contacted me for any order. these people will do anything for sales because there were 4 boxes delivered to my work place and we all did not place the orders, all those boxes have been returned to reception. i am so angry, i thought this company was run with dignity but i clearly made a big mistake. your consultants harrass us for referals but cannot call when placing orders to check with us first? why would i order a moisture that costs R700.00? i am so disgusted.</p>

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Replies (3)
Isabella Garcia
Isabella Garcia's reply20 Mar 2017, 15:19
Official

Dear Constance,

Hope you are well and thank you for taking my call.

We value you as a client and are committed to ensuring all your concerns and queries are efficiently resolved.

As telephonically discussed we have arranged to amend the account as per your request.

Please feel free to respond to the email sent to you with the changes that you wish to make.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za

's update22 Mar 2017, 15:16
Reviewer Update

After i posted my disappointment, i was then contacted by this really lovely and a professional lady by the name of Fefe Khemese who set the record straight. And she made it a point to help me and i must say she is reason that i kept the products. She cleared up the misunderstanding and made sure that i am taken care of as a consumer - with a friendly manner she really helped me and i like the fact that she did not force me but she allowed me to choose what is suitable for me. So once again, thank you Fefe, i hope your employer sees that you are true GEM! Thanks a million, i am staying because of you. :)

Isabella Garcia
Isabella Garcia's reply22 Mar 2017, 16:04
Official

Dear Constance,

Thank you very much for allowing us the opportunity to assist you with your desired order request.

Our greatest pride is having happy clients! We promise to always provide you with the best level of service as you are truly a valued client.

Looking forward to a long life friendship together.

Best regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za