EN
Emmah N
1 reviews | Active since Sept 2019
04 Sept 2019, 13:56
**********!
****** **********!
I've never purchsed or used their products but this is the second time they've been deducting money from my account! I had to make a request from my bank (a service I had to pay for) to find out the details of the company that's been *****ing money from me.
I just spoke to one of their consultants (Tshego?) and she said she'll get back to me with an update.
How the hell did they get my account details when I've never shared it with them?
Isabella, you better come right and if money goes off my account again next month... kuzonyiwa.
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Replies (2)EN
Emmah N's updateReviewer Update
04 Sept 2019, 14:44Isabella have just called me to apologise. It's been alleged that someone used my account details to make a purchase.
They also confirmed that another debit went off my account, which will be reimbursed on Friday.
I think the account verification process needs to be more stringent, because it shouldn't be this easy to **********ly make purchases using someone's details the way they did with me.
They also confirmed that another debit went off my account, which will be reimbursed on Friday.
I think the account verification process needs to be more stringent, because it shouldn't be this easy to **********ly make purchases using someone's details the way they did with me.
EN
Emmah N's update04 Sept 2019, 14:44
Reviewer Update
Isabella have just called me to apologise. It's been alleged that someone used my account details to make a purchase.
They also confirmed that another debit went off my account, which will be reimbursed on Friday.
I think the account verification process needs to be more stringent, because it shouldn't be this easy to **********ly make purchases using someone's details the way they did with me.
They also confirmed that another debit went off my account, which will be reimbursed on Friday.
I think the account verification process needs to be more stringent, because it shouldn't be this easy to **********ly make purchases using someone's details the way they did with me.
Isabella Garcia's replyOfficial
04 Sept 2019, 16:09Dear Emmah,
Thank you for taking my call earlier.
I would like to reiterate my sincerest apologies. We take this matter seriously and are taking all the necessary measures to correct this. We would also like to assure you that your banking details have been removed from our system to ensure no further deductions are submitted.
I hereby confirm that the amount due to you will be reimbursed to your account.
We thank you for your patience and understanding. Wishing you a lovely day further.
Warm regards,
Thank you for taking my call earlier.
I would like to reiterate my sincerest apologies. We take this matter seriously and are taking all the necessary measures to correct this. We would also like to assure you that your banking details have been removed from our system to ensure no further deductions are submitted.
I hereby confirm that the amount due to you will be reimbursed to your account.
We thank you for your patience and understanding. Wishing you a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Sept 2019, 16:09
Official
Dear Emmah,
Thank you for taking my call earlier.
I would like to reiterate my sincerest apologies. We take this matter seriously and are taking all the necessary measures to correct this. We would also like to assure you that your banking details have been removed from our system to ensure no further deductions are submitted.
I hereby confirm that the amount due to you will be reimbursed to your account.
We thank you for your patience and understanding. Wishing you a lovely day further.
Warm regards,
Thank you for taking my call earlier.
I would like to reiterate my sincerest apologies. We take this matter seriously and are taking all the necessary measures to correct this. We would also like to assure you that your banking details have been removed from our system to ensure no further deductions are submitted.
I hereby confirm that the amount due to you will be reimbursed to your account.
We thank you for your patience and understanding. Wishing you a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za