Formal Complaint Against Isabella Gracia for Incompetence and False Promises

I am writing to formally lodge a complaint against Isabella Gracia due to the incompetence and repeated false promises regarding my recent service experience.

I initially cancelled my order as I wasn't informed that the receiving process takes so long.However, I was contacted again and assured by Isabella Gracia agent that my products would be delivered by 10 July. On 9 July, I called to confirm the status of my order and was informed that it had been dispatched. Unfortunately, when I called again on 11 July, I was informed that the products had only been dispatched with the couriers on 10 July, contradicting the previous information provided.

Furthermore, upon being informed that my order was with the courier, I was told that delivery would take an additional 5-7 days. This level of service is unacceptable and falls far below the standard expected. Frankly, I am deeply disappointed and frustrated that despite paying for your services, I am left feeling as though I need to beg for them.

I am utterly disgusted by this experience and had not anticipated such poor service. I sincerely hope that this complaint prompts immediate action and resolution of these issues.

I kindly request that this matter be investigated promptly and that appropriate measures be taken to rectify the situation and prevent such occurrences in the future.