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Zintle T
1 reviews | Active since Sept 2019
10 Feb 2026, 11:04
Forced Sales
I am so irritated by the lack of customer care right now. I am forced to buy a product as they refuse to do a refund on a previously failed order. I placed the order again and paid for delivery, but the courier company, DPD, claims they can't deliver at my door so I must meet the driver at a police station. I don't understand why they take orders for Gugulethu, if they claim it's unsafe for them and I advised Isabella Garcia that I can't travel to meet a deliverer for many reasons, but nothing is done about this. Who is at fault right now? I paid for door delivery but I'm told it's impossible.
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Replies (4)0
Replies (4)
Isabella Garcia's replyOfficial
10 Feb 2026, 12:11Dear Zintle,
Thank you for bringing this matter to our attention again, and please accept my sincere apologies for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must feel, particularly after you have already experienced difficulties with your previous order and have paid specifically for door-to-door delivery.
Please be assured that your concerns are being taken seriously. I have escalated this matter directly to the Account Manager at DPD for urgent review and intervention. We have requested clarity on the delivery limitation and have asked them to urgently advise on a suitable solution that aligns with the delivery service you selected and paid for.
We fully understand that meeting the driver at an alternative location is not always possible, and we sincerely regret that this expectation was communicated to you. Your convenience and safety are important to us, and we are actively engaging with the courier to resolve this in a way that is fair and reasonable.
I truly apologise for the experience you have had thus far. Please allow us a short opportunity to revert with feedback from the courier once they have responded to the escalation. We remain committed to assisting you and ensuring that this matter is resolved as smoothly as possible.
Thank you for your patience while we work on your behalf.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention again, and please accept my sincere apologies for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must feel, particularly after you have already experienced difficulties with your previous order and have paid specifically for door-to-door delivery.
Please be assured that your concerns are being taken seriously. I have escalated this matter directly to the Account Manager at DPD for urgent review and intervention. We have requested clarity on the delivery limitation and have asked them to urgently advise on a suitable solution that aligns with the delivery service you selected and paid for.
We fully understand that meeting the driver at an alternative location is not always possible, and we sincerely regret that this expectation was communicated to you. Your convenience and safety are important to us, and we are actively engaging with the courier to resolve this in a way that is fair and reasonable.
I truly apologise for the experience you have had thus far. Please allow us a short opportunity to revert with feedback from the courier once they have responded to the escalation. We remain committed to assisting you and ensuring that this matter is resolved as smoothly as possible.
Thank you for your patience while we work on your behalf.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Feb 2026, 12:11
Official
Dear Zintle,
Thank you for bringing this matter to our attention again, and please accept my sincere apologies for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must feel, particularly after you have already experienced difficulties with your previous order and have paid specifically for door-to-door delivery.
Please be assured that your concerns are being taken seriously. I have escalated this matter directly to the Account Manager at DPD for urgent review and intervention. We have requested clarity on the delivery limitation and have asked them to urgently advise on a suitable solution that aligns with the delivery service you selected and paid for.
We fully understand that meeting the driver at an alternative location is not always possible, and we sincerely regret that this expectation was communicated to you. Your convenience and safety are important to us, and we are actively engaging with the courier to resolve this in a way that is fair and reasonable.
I truly apologise for the experience you have had thus far. Please allow us a short opportunity to revert with feedback from the courier once they have responded to the escalation. We remain committed to assisting you and ensuring that this matter is resolved as smoothly as possible.
Thank you for your patience while we work on your behalf.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention again, and please accept my sincere apologies for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must feel, particularly after you have already experienced difficulties with your previous order and have paid specifically for door-to-door delivery.
Please be assured that your concerns are being taken seriously. I have escalated this matter directly to the Account Manager at DPD for urgent review and intervention. We have requested clarity on the delivery limitation and have asked them to urgently advise on a suitable solution that aligns with the delivery service you selected and paid for.
We fully understand that meeting the driver at an alternative location is not always possible, and we sincerely regret that this expectation was communicated to you. Your convenience and safety are important to us, and we are actively engaging with the courier to resolve this in a way that is fair and reasonable.
I truly apologise for the experience you have had thus far. Please allow us a short opportunity to revert with feedback from the courier once they have responded to the escalation. We remain committed to assisting you and ensuring that this matter is resolved as smoothly as possible.
Thank you for your patience while we work on your behalf.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
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Zintle T's updateReviewer Update
10 Feb 2026, 12:15I have also communicated with them and advised that this is not possible on my side, but they refuse to understand that and claim that there's nothing they can do.
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Zintle T's update10 Feb 2026, 12:15
Reviewer Update
I have also communicated with them and advised that this is not possible on my side, but they refuse to understand that and claim that there's nothing they can do.
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Zintle T's updateReviewer Update
10 Feb 2026, 12:17I also have proof of communication with them via WhatsApp textx to also see how they have been communicating with me.
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Zintle T's update10 Feb 2026, 12:17
Reviewer Update
I also have proof of communication with them via WhatsApp textx to also see how they have been communicating with me.
Isabella Garcia's replyOfficial
10 Feb 2026, 14:53Dear Zintle,
Thank you for the update. I am sorry to hear that the courier has not been accommodating despite your communication with them.
Please be assured that the communication you shared has been forwarded to the Account Manager at DPD, and we are following up to ensure the matter is addressed.
I apologise for the inconvenience and will update you as soon as feedback is received.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for the update. I am sorry to hear that the courier has not been accommodating despite your communication with them.
Please be assured that the communication you shared has been forwarded to the Account Manager at DPD, and we are following up to ensure the matter is addressed.
I apologise for the inconvenience and will update you as soon as feedback is received.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Feb 2026, 14:53
Official
Dear Zintle,
Thank you for the update. I am sorry to hear that the courier has not been accommodating despite your communication with them.
Please be assured that the communication you shared has been forwarded to the Account Manager at DPD, and we are following up to ensure the matter is addressed.
I apologise for the inconvenience and will update you as soon as feedback is received.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for the update. I am sorry to hear that the courier has not been accommodating despite your communication with them.
Please be assured that the communication you shared has been forwarded to the Account Manager at DPD, and we are following up to ensure the matter is addressed.
I apologise for the inconvenience and will update you as soon as feedback is received.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za