1 reviews | Active since Dec 2019
FORCE TO CONTINUE BEING AN AMABASODOR
I took the first order and an "ambassador" and the monthly repayments were too much for me. I managed to settle the account in September 2024, sent an email with pop and asked that they cancel my account. My email was acknowledged but obviously ignored cause o am receiving sms's that my order is on its way, but how? I cannot afford this and I don't want it anymore. I sent an email and a fb message asking why am I receiving sms' cause I did not order and they basically told me that I am an "ambassador" and will be receiving an order and they will debit my account. I cannot afford it. Please recall your products from dispatch cause I will not accept them, shove them down my trout and I will take this further. This is really unfair.
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
Kindly note I have made all the necessary arrangements as we discussed during our conversation.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we have taken steps to rectify the situation and it will be dealt with internally.
Kindly note I have made all the necessary arrangements as we discussed during our conversation.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "
