Fine products but horrible company - not worth it

Honestly, this is such a shame. The company appears to have worthwhile products, but the entire experience is ruined by poor customer service and communication.

I signed up for a 12-month package at the end of 2024 and then received the same package again at the end of 2025 without any prior communication. When I eventually managed to get hold of someone, I was told it was my fault for not knowing the package was "recurring", despite that never being disclosed or confirmed.

For the past seven months, I have been going back and forth with customer support regarding the collection of the unwanted package and refunds for debit orders that I was repeatedly assured had been cancelled. Neither happened. In the end, I had to contact my bank directly to block the debit orders myself.

I have since seen numerous reviews from customers reporting similar issues with this package, which suggests this is not an isolated incident.

What makes the situation even more frustrating is that the company has no problem sending a constant stream of promotional emails, discounts, "free gifts", and special offers. Yet when it comes to communicating with existing customers about genuine issues, the responses are limited to generic phrases such as "sorry for the inconvenience" and "your query is our top priority", with little meaningful action to follow.

At some point, customers stop caring about meaningless apologies and start looking for accountability.

Once again, it is such a shame that a company with potentially good products is managed in this way. I would not recommend purchasing anything beyond a once-off order, as dealing with customer service if something goes wrong has been an exhausting and frustrating experience.