DM
Dimakatso M
1 reviews | Active since Oct 2024
22 May 2026, 13:28
Fictitious Orders and Refusal to Honour Subscription Cancellations
I cancelled all subscriptions with Isabella Gracia in December 2025 and received telephonic confirmation that everything had been cancelled. Despite this, their sales staff continued calling me regularly trying to push more products. Now an order has been delivered to me that I never placed or authorised, and the company is completely ignoring my emails. Their phone lines are also practically unreachable. This company seems far more interested in aggressive sales and making money than respecting customers or honouring cancellations. The lack of communication and unauthorised deliveries are extremely concerning. Please be careful when dealing with this company.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
25 May 2026, 12:46 Dear Dimakatso,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 May 2026, 12:46
Official
Dear Dimakatso,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za