False promises!

<p>I am utterly dissapointed at Isabella Garcia's company ethos! I have always been impressed frm the first contact I had with them until I placed my first order. When placing an order, a free perfume was added to my cart as the order was worth more than R2,000. Because I had a welcome voucher, the value of my purchase was reduced to R1,600 but the perfume was still on the cart and on the order confirmation from the company. To my surprise, the perfume was not included as part of the delivery. When I enquired, after being dismissed by standard, robotic emails from one of their consultant (Charlotte) I was told by the client service manager (Sheil) that their system allows for the order to go through but they only pick this up when packaging with not even willingness to try and deliver on their 'promise'!</p> <p>Unfortunately, I will not be part of the company who doesn't place a value on me as a customer and go back on their word, as a result, my first purchase was also my last! it doesn't matter how good of a product you have, you are as good as your customer service and, frankly, Isabella Garica's sucked on this one!!!</p>