BD
Brenda D
1 reviews | Active since Nov 2022
17 Nov 2022, 09:21
False marketing strategy to get sign up
I am totally frustrated and honestly disappointed by the Hamper I recieved on the16th Nov 2022. I was promised a year supply of products how ever when I recieved my Hamper I realised that I was being played. I immediately phoned IG to find out about the delivery intervals and I was told that the Hamper I recieved should last me 12 months. 50ml night creme, 3x 200ml face wash, 1 firming gel, and other small items like who uses 1 mascara for 12 months?
I need this cancelled ASAP. This is not what was sold to me, the Hamper will never last me 12 months. 6 months would be pushing it.
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Isabella Garcia's replyOfficial
17 Nov 2022, 16:13Dear Brenda,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
It was such an honour and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please note that we will send you an email to confirm that we resolve your query completely.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
It was such an honour and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please note that we will send you an email to confirm that we resolve your query completely.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Nov 2022, 16:13
Official
Dear Brenda,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
It was such an honour and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please note that we will send you an email to confirm that we resolve your query completely.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
It was such an honour and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please note that we will send you an email to confirm that we resolve your query completely.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za