False advertising

In 2016 I ordered goods over 10 months. I was told that being the Ambassador for Isabella Garcia I will receive a LEATHER handbag after the 10 months. I paid over R3000.00 for these products. October 2017 I phoned them and asked them when will I receive my LEATHER handbag. They told me in December. Guess what the story changed. I have to take another order for the same price over 10 months. I told them I don't use the night products anymore as I am seeing a dermatologist but I will take the day creams. I received a PLASTIC handbag. I was told that I must send the plastic handbag back as I didn't place a full order. (In other words we don't care about your dermatologist buy our products even if you don't use it). Jeaunette and Roxanne had bad attitudes after they realised that they cannot ****** money out of me anymore. I don't want the plastic bag. I want them to collect all the products from me as they don't really care about my skin. I would like the CEO to know about the people running her company but I don't have a contact number for her.