Failure to fullfil my order

I recently received an order that does not match what was promised verbally and confirmed on email.

I escalted the matter to their client liaison department but received no joy.

Instead of reviewing the list of items promised on email (which I supp****) and comparing it with the invoice, the person I dealt with-Janine Vermaak-has stated that the missing items can be added on with additional costs involved.

Furthermore, during the initial telesales call, promised were made of an item that the busines does not even sell-namely a rejuvenating tonic that could be used while at work to refresh my face during long work periods.

This is either blatant false advertising or incompetence on the part of Janine Vermaak.

I am simply asking for the original order to be fulfilled.