AZ
Anette Z
1 reviews | Active since Feb 2023
23 Jan 2026, 16:36
**** *****
Absolute ****mers. They keep sending me stuff I didn't order or didn't agree to, then deducting it from my account. Their phone number to cancel orders just rings, they refuse to accept an email to cancel it. The bank says there's nothing they can do. Be aware once they have your banking details they will rob you blind forever.
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Replies (1)
Isabella Garcia's replyOfficial
23 Jan 2026, 20:04Dear Anette,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email. .
We would like to clarify that we do not process any orders or debits without an active agreement in place, and we certainly do not intend for any client to feel unheard or disregarded. That said, we acknowledge your experience and take your feedback seriously, as it allows us to identify gaps and improve our processes.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring that this matter is resolved fairly and to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email. .
We would like to clarify that we do not process any orders or debits without an active agreement in place, and we certainly do not intend for any client to feel unheard or disregarded. That said, we acknowledge your experience and take your feedback seriously, as it allows us to identify gaps and improve our processes.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring that this matter is resolved fairly and to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jan 2026, 20:04
Official
Dear Anette,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email. .
We would like to clarify that we do not process any orders or debits without an active agreement in place, and we certainly do not intend for any client to feel unheard or disregarded. That said, we acknowledge your experience and take your feedback seriously, as it allows us to identify gaps and improve our processes.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring that this matter is resolved fairly and to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email. .
We would like to clarify that we do not process any orders or debits without an active agreement in place, and we certainly do not intend for any client to feel unheard or disregarded. That said, we acknowledge your experience and take your feedback seriously, as it allows us to identify gaps and improve our processes.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring that this matter is resolved fairly and to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address and rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za