Extremely unprofessional customer service

Dear Hello Peter

On the 21st of January I contacted Isabella Garcia's office to ask for an updated statement to confirm that my accounts paid up to date. I also made it very clear that I do not want to renew my subscription.

On the 23rd of January I received the following sms from Isabella Garcia "We are preparing to send your Isabella Garcia hamper or free preview set delivery within the next 2-3 weeks to **** If you would like to provide an alternate address, please click the link within the next 24 hours https://isabellagarcia.co.za/addresschange?src=**** . P.S. You will receive an SMS from the courier when your parcel is out for delivery."

How is it possible that you can update an address but ignore a customer's request regarding cancellation that was sent 2 DAYS BEFORE the sms was sent?

Never the less... I immediately e-mailed Isabella Garcia, requesting them AGAIN not to renew my subscription and enquiring about the sms I received .

I received the following reply regarding my query:

"I hope you’re having a wonderful day.

"We have received your cancellation request and have escalated it to the appropriate department and one of our consultants will contact you. Please note that your next debit order has been placed on hold until a consultant will contact you within the next 10 - 14 working days, so there is no need to worry about that.

We would also like to inform you that we are currently transitioning to a new system that may cause some delays, however you will be called, and we will ensure that your query is fully resolved"

After receiving this email I assumed that this would have been taken care of and that my query would be resolved as promised.

To my surprise, 3 WEEKS LATER, I receive an SMS from a courier company to notify that me that a parcel from Isabella Garcia is out for delivery. HOW!!!????? What type of customer service is this?!!!! Promising to get the query resolved, but instead ignoring the customer's requests.

I immediately contacted Isabella Garcia's offices and asked the consultants to please inform the courier to return the parcel. She advised she will forward my request through to the relevant department.

On the 10th of February I contacted Isabella Garcia's offices AGAIN and spoke to another consultant regarding the cancelation and informed her that my neighbours received the parcel on my behalf and they must sent the courier company to collect the parcel. She advised that she will follow up with the relevant department and get a consultant to contact me.

After still receiving NO FEEDBACK, I contacted Isabella Garcia offices again today, the 12th of February to follow up. EVERY TIME I get the reply " I will forward your request through to the relevant department". What type of customer service is this?!!

This whole thing is just ESCALATING and NOTHING is being done!

It feels like I am running around in circles, wasting my airtime and having to put time aside to get this nonsense resolved.