OM
Onalenna M
1 reviews | Active since Nov 2009
14 Mar 2022, 11:03
Extremely poor service
I wrote to Isabella Garcia in June 2021 to cancel my membership and not send me any product, despite this they continued to debit my account which was reversed, no products of theirs i have received which i don't owe them. 9 months later they send me an sms that they handed my overdue account for collection, for what products as i used to pay for my products in advance. i would appreciate if this can be rectified with immediate effect.
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
14 Mar 2022, 11:46 Dear Onalenna, Thank you for bringing your complaint to our attention we appreciate your feedback. Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
Please rest assured that I have made all the required arrangements as set out in the email sent to you.
We wish you the absolute best on your skincare journey going forward
May you have a great week ahead. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as set out in the email sent to you.
We wish you the absolute best on your skincare journey going forward
May you have a great week ahead. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 Mar 2022, 11:46
Official
Dear Onalenna, Thank you for bringing your complaint to our attention we appreciate your feedback. Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
Please rest assured that I have made all the required arrangements as set out in the email sent to you.
We wish you the absolute best on your skincare journey going forward
May you have a great week ahead. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as set out in the email sent to you.
We wish you the absolute best on your skincare journey going forward
May you have a great week ahead. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
OM
Onalenna M's updateReviewer Update
14 Mar 2022, 11:54Thank you for your prompt response and attention, greatly appreciated.
OM
Onalenna M's update14 Mar 2022, 11:54
Reviewer Update
Thank you for your prompt response and attention, greatly appreciated.
Isabella Garcia's replyOfficial
14 Mar 2022, 13:10Dear Onalenna,
You are very welcome.
It was a pleasure assisting you.
May you have a wonderful day. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
You are very welcome.
It was a pleasure assisting you.
May you have a wonderful day. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 Mar 2022, 13:10
Official
Dear Onalenna,
You are very welcome.
It was a pleasure assisting you.
May you have a wonderful day. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
You are very welcome.
It was a pleasure assisting you.
May you have a wonderful day. Warm regards,
Sulaine McGeerClient Care Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za