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anele D
1 reviews | Active since Jan 2025
08 Jan 2025, 13:43
Extremely Dissatisfied
I want to express my dissatisfaction with the service I have received. Due to financial constraints, I requested the cancellation of my subscription. However, I encountered an issue with one of your agents who was quite rude and insistent on convincing me to continue with the product, despite my clear explanation of my financial situation.
While I believe your products are excellent, this experience has left me feeling frustrated and undervalued as a customer.
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Replies (1)
Isabella Garcia's replyOfficial
08 Jan 2025, 15:26Dear Anele,
Thank you for your feedback. At Isabella Garcia, we are committed to providing exceptional service and always strive to assist our clients wherever possible.
After reviewing the sales recording, we noted that the consultant respectfully explained why your previous cancellation request was not processed and outlined available options. We sincerely apologise if there was any misunderstanding. Your order has been cancelled, and a reimbur*****t in the form of an online store credit is being processed.
No further products will be dispatched, and no further debit orders will be processed.
I have followed up with you by means of email should you need any further assistance, we are here to help.
Wishing you a lovely afternoon.
I have followed up with you by means of email should you need any further assistance, we are here to help.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply08 Jan 2025, 15:26
Official
Dear Anele,
Thank you for your feedback. At Isabella Garcia, we are committed to providing exceptional service and always strive to assist our clients wherever possible.
After reviewing the sales recording, we noted that the consultant respectfully explained why your previous cancellation request was not processed and outlined available options. We sincerely apologise if there was any misunderstanding. Your order has been cancelled, and a reimbur*****t in the form of an online store credit is being processed.
No further products will be dispatched, and no further debit orders will be processed.
I have followed up with you by means of email should you need any further assistance, we are here to help.
Wishing you a lovely afternoon.
I have followed up with you by means of email should you need any further assistance, we are here to help.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za