1 reviews | Active since Dec 2025
Extremely Disappointed – No Delivery & Terrible Communication
I am extremely disappointed with Isabella Garcia. I placed an order on 18 November, and to this day I still haven’t received anything. The lack of communication is shocking — emails go unanswered, and there is absolutely no effort from their side to keep customers informed about delays or issues.
It’s unacceptable for a company to take payment and then leave customers waiting for weeks with no updates. I expected far better service from a brand with their reputation. At this point, I have completely lost trust in their ability to deliver on their promises.
I sincerely hope this review pushes them to take responsibility and resolve these issues, because this experience has been nothing but frustrating and disappointing.
Thank you for the wonderful conversation we shared today. It was a pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I’m genuinely sorry for any frustration caused. The recent transition to our new system led to unforeseen delays, and your patience and understanding mean the world to us.
I’m pleased to share that your parcel is prioritised for urgent delivery. Our team is monitoring it closely to ensure it reaches you promptly. Should you have any questions or need assistance, I’m here to help.
Thank you again for your patience, kindness, and trust. Clients like you are the heart of Isabella Garcia, and it’s an honour to support you on your beauty journey.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for the wonderful conversation we shared today. It was a pleasure speaking with you, and I truly appreciate the trust and time you’ve given me.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I’m genuinely sorry for any frustration caused. The recent transition to our new system led to unforeseen delays, and your patience and understanding mean the world to us.
I’m pleased to share that your parcel is prioritised for urgent delivery. Our team is monitoring it closely to ensure it reaches you promptly. Should you have any questions or need assistance, I’m here to help.
Thank you again for your patience, kindness, and trust. Clients like you are the heart of Isabella Garcia, and it’s an honour to support you on your beauty journey.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za