HW
Hanna W

1 reviews | Active since Dec 2023

04 Dec 2023, 12:48

Exploiting eldery people with sales calls, on the promise of a "gift" which is far from the little fortune it will end up costing them.

This company is not even worth a star. No idea how they got hold of an 75 year old heard of hearing male's phone number or banking details...however they managed to sell him the story of "a gift". This "gift" turned out to be a small box of toiletries which I did not even wanted as a gift. And suddenly payments to this companyn started flying off his account monthly....I am not sure of the total amount but it was probably close to R2000. At the time I found it out, I called and spoke to a someone twice, that told me there were 9 products...which I remember was definately rather half of that. Even when he got it, he thought it was a gift because of insurance policy he has or something, could not really explain it at the time to me. Needless to say, I was never called back by her after she told me both times she would. I have left a review here which has been removed due to my wording and someone has contacted me now from their company. However be warned - stay away from this company - not to be trusted at all.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply04 Dec 2023, 13:03
Official
Dear Hanna, 
 
I hope you are having a lovely day!
 
Thank you for bringing your complaint to our attention we appreciate your feedback. 
 
We have been trying to contact you today to address your concerns, but unfortunately to no avail. 
 
Please note that we have sent you an email to resolve your query - as per your request to correspond in that manner.
 
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. 
 
Wishing you a lovely week ahead.
 
Warm Regards,
 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za