TM
Tiisetso M

1 reviews | Active since Jul 2010

06 Feb 2018, 14:34

EXPECTING ME TO PAY FOR PRODUCTS THAT I AM NOT USING

Soooooooooooooo I ordered Isabella Garcia's products. and clearly mentioned that my skin is very sensitive and that i suffer from acne. After two weeks of using the products i went over 10 shades darker adn had to immediately stop using the products as my skin was not responding well to the products. The products are still there and I didn't even use some of the products. 2 of the day creams are still sealed. and the other products i used only 20 % of. Why am I paying for something that I am not using. now they are threatening to DOUBLE DEBIT my account because I didn't pay. Please make arrangements to collect your products that are not even half used. In fact I should be refunded for my 2 installments and delivery fee as the products did NOTHING for my skin. I don't even know how i am going to get my complexion back. My skin is far worse than what it looked like before using these products. so i must R600 JUST TO GIVE AWAY THE PRODUCTS? I AM NOT USING THE PRODUCTS. I am not impressed with the products and would never recommend them to anyone, especially people with acne. I sent numerous emails explaining how the products burned my skin and that i am not using the products. and yet they still expect payment for products that are not being used

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Replies (1)
Isabella Garcia
Isabella Garcia's reply06 Feb 2018, 15:15
Official

Good afternoon Tiisetso,

Hope you are well and thank you for bringing this to our attention.

Kindly be advised that we have tried to contact you this afternoon in order to assist you in this matter, however it seems that you are unavailable.

We will contact you in the morning to assist in this regard.

If you have any questions please do not hesitate to contact me.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za