Even if you explicitly ask which date they should debit,the company will debit as and when they deem fit

Dear Innocentia,

Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.

Please rest assured that we are reviewing this matter with the utmost care and will provide you with detailed feedback as soon as possible.

We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be a slight delay in reflecting certain updates on client profiles. 

I will follow up with you on email about your concerns.

Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to this email. We sincerely appreciate your patience and understanding during this transition.

Wishing you a truly wonderful day ahead.

Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd