Ethical Business Practice ???

After almost 12 weeks of trying to be professional and pleasant - Giving IG time to acknowledge they have made the mistake, I have now reached the end of my patience! My complaint is no different to "Sinenhlanhla'S- 3 March 2017. This company has no morals or ethics- I did not order the second round of the Ambassador Products = Unsolicited Marketing. I had products from my first hamper collected and landed up paying a fortune for Products I can not use due to being extremely allergic and sensitive- Yes, including the so called gift of R 1200.00 . IG did not take my name off the Ambassador list- hence I received a New Hamper on 1-November 2019 and the first debit order went thru that Sunday night ( 3RD) = ***** R 331.49. When I contacted them and explained what had happened, there was no apology for the inconvenience and it was taken for-granted that I must simply take a Day Cream and send the rest of the products back.( I would still be in credit.) Since when does a Company refuse a full refund and at my expense. After 5 weeks of emails as I needed a paper Trail -I was assured I would receive a voucher to spend on the On- Line Store- For PRODUCTS I CAN NOT USE!! Guess what!! Am still waiting!!! Some Company. Heather S