NH
Nokwanda H
1 reviews | Active since May 2017
04 May 2020, 07:43
****ed
People... Be warned.... Never ever buy Isabella Garcia products through Platinum Life.
I bought a skin treatment package: Was supposed to have finished paying for it ages ago, but guess what... They just debited from my bank account this morning... I don't get any statements indicating what I've paid and what's outstanding.. NO... Once they have your account, they'll just keep taking money out... Even during Lockdown. I'm do ****ed and I regret everything.
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Isabella Garcia's replyOfficial
04 May 2020, 12:17Dear Nokwanda, I trust you are keeping well. Please accept my sincerest apologies for not being able to call you regarding your complaint. Due to Nation wide lockdown, Isabella Garcia employees are working remotely and I do not have access to a recorded office phone line unfortunately. Kindly be advised that I have emailed you regarding the amount being deducted from your account due to the outstanding balance you had with Isabella Garcia. I do apologise for any misunderstanding you might have had in this regard.
I also apologise that you have not received any statements, however, Isabella Garcia does not automatically send clients statements as this is done so upon any request made by the client. Should you have any further queries, please do not hesitate to contact me. Wishing you a lovely day further. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I also apologise that you have not received any statements, however, Isabella Garcia does not automatically send clients statements as this is done so upon any request made by the client. Should you have any further queries, please do not hesitate to contact me. Wishing you a lovely day further. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 May 2020, 12:17
Official
Dear Nokwanda, I trust you are keeping well. Please accept my sincerest apologies for not being able to call you regarding your complaint. Due to Nation wide lockdown, Isabella Garcia employees are working remotely and I do not have access to a recorded office phone line unfortunately. Kindly be advised that I have emailed you regarding the amount being deducted from your account due to the outstanding balance you had with Isabella Garcia. I do apologise for any misunderstanding you might have had in this regard.
I also apologise that you have not received any statements, however, Isabella Garcia does not automatically send clients statements as this is done so upon any request made by the client. Should you have any further queries, please do not hesitate to contact me. Wishing you a lovely day further. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I also apologise that you have not received any statements, however, Isabella Garcia does not automatically send clients statements as this is done so upon any request made by the client. Should you have any further queries, please do not hesitate to contact me. Wishing you a lovely day further. Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za