DUPED

The company did me dirty by claiming to offer me a free package after months of trying to cancel it, I then talked with a consultant by the name Dinette who assured me that I wont be paying for the package rather I will pay R189.90. Yesterday I wanted to change my billing details as I have changed banks and called them to let them know, I was stunned to know that I will be paying R445.90 per month instead of R189.90. I tried to communicate with the lady who assisted me to no avail also the other agent I talked to refused to give me the details of the previous agent Dinette to rectify the matter. its been three years with the Isabella group and the treatment I got this year is not satisfactory so much so that I cant wait till I finish paying them off and cut ties.