MT
Malebogo T
1 reviews | Active since Jun 2025
24 Jan 2026, 20:35
Double deduction on my bank account and unable to get hold of them telephonically
I'm very disappointed and frustrated at such a big company like Isabella Garcia that I can't get hold of them telephonically, I've been trying from the beginning of this month until now with no success , all the contact details on their website is not working. I have a problem that they double deducted from my bank account with different references, I expect one deduction every last day of the month, which they did and on the 5th of this month there was also another deduction of different amount and I never ordered anything for them to do as they want please, I find it very disturbing and unfair to me.
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Isabella Garcia's replyOfficial
26 Jan 2026, 10:44Dear Peggy,
Thank you so much for taking my call today. It was truly a pleasure speaking with you, and I’m grateful for the opportunity to assist you, even under these circumstances.
I sincerely appreciate your openness in allowing me to clarify our processes and procedures. Please accept our heartfelt apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day, filled with positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking my call today. It was truly a pleasure speaking with you, and I’m grateful for the opportunity to assist you, even under these circumstances.
I sincerely appreciate your openness in allowing me to clarify our processes and procedures. Please accept our heartfelt apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day, filled with positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply26 Jan 2026, 10:44
Official
Dear Peggy,
Thank you so much for taking my call today. It was truly a pleasure speaking with you, and I’m grateful for the opportunity to assist you, even under these circumstances.
I sincerely appreciate your openness in allowing me to clarify our processes and procedures. Please accept our heartfelt apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day, filled with positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking my call today. It was truly a pleasure speaking with you, and I’m grateful for the opportunity to assist you, even under these circumstances.
I sincerely appreciate your openness in allowing me to clarify our processes and procedures. Please accept our heartfelt apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day, filled with positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za