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Ash D
1 reviews | Active since Jul 2025
18 Sept 2025, 09:20
DONT USE Isabella Garcia !!!!!!!!!!!!!!!!!!!!!!!!!!
I would put no star if i could
very poor services.
they promised me a voucher but they only sent it to me 2 months after it expired. dont waste your money
they charge ridiculous amounts for such small creams and body wash where you could buy the same thing for a fraction of the cost at a normal shop
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
18 Sept 2025, 11:26Dear Ashley,
Thank you for bringing your concerns to our attention again. I have personally been assisting you since your previous Hello Peter complaint.
I would like to confirm that we have thoroughly reviewed your sales agreement. At Isabella Garcia, we conduct our business with integrity and transparency in all our dealings. When you entered into your agreement with us, all details regarding your order, pricing, terms, and conditions were clearly communicated to you during your call.
Following your interaction with one of our consultants, your voucher was generated and sent to the contact number provided. While it is possible that the SMS may have been filtered into a spam or promotions folder, our records confirm that it was sent in due time — not two months after expiry as indicated in your review. It was only several months later that we were informed you had not received it.
We remain committed to supporting you and value you as a client. For the sake of protecting your personal information, I kindly invite you to continue our discussion via our direct email correspondence, where I will gladly assist you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you for bringing your concerns to our attention again. I have personally been assisting you since your previous Hello Peter complaint.
I would like to confirm that we have thoroughly reviewed your sales agreement. At Isabella Garcia, we conduct our business with integrity and transparency in all our dealings. When you entered into your agreement with us, all details regarding your order, pricing, terms, and conditions were clearly communicated to you during your call.
Following your interaction with one of our consultants, your voucher was generated and sent to the contact number provided. While it is possible that the SMS may have been filtered into a spam or promotions folder, our records confirm that it was sent in due time — not two months after expiry as indicated in your review. It was only several months later that we were informed you had not received it.
We remain committed to supporting you and value you as a client. For the sake of protecting your personal information, I kindly invite you to continue our discussion via our direct email correspondence, where I will gladly assist you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Isabella Garcia's reply18 Sept 2025, 11:26
Official
Dear Ashley,
Thank you for bringing your concerns to our attention again. I have personally been assisting you since your previous Hello Peter complaint.
I would like to confirm that we have thoroughly reviewed your sales agreement. At Isabella Garcia, we conduct our business with integrity and transparency in all our dealings. When you entered into your agreement with us, all details regarding your order, pricing, terms, and conditions were clearly communicated to you during your call.
Following your interaction with one of our consultants, your voucher was generated and sent to the contact number provided. While it is possible that the SMS may have been filtered into a spam or promotions folder, our records confirm that it was sent in due time — not two months after expiry as indicated in your review. It was only several months later that we were informed you had not received it.
We remain committed to supporting you and value you as a client. For the sake of protecting your personal information, I kindly invite you to continue our discussion via our direct email correspondence, where I will gladly assist you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you for bringing your concerns to our attention again. I have personally been assisting you since your previous Hello Peter complaint.
I would like to confirm that we have thoroughly reviewed your sales agreement. At Isabella Garcia, we conduct our business with integrity and transparency in all our dealings. When you entered into your agreement with us, all details regarding your order, pricing, terms, and conditions were clearly communicated to you during your call.
Following your interaction with one of our consultants, your voucher was generated and sent to the contact number provided. While it is possible that the SMS may have been filtered into a spam or promotions folder, our records confirm that it was sent in due time — not two months after expiry as indicated in your review. It was only several months later that we were informed you had not received it.
We remain committed to supporting you and value you as a client. For the sake of protecting your personal information, I kindly invite you to continue our discussion via our direct email correspondence, where I will gladly assist you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
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Ash D's updateReviewer Update
18 Sept 2025, 14:09This is absolute bull****!!!
they only send you the voucher once its been expired
they will charge you premium prices for very average products
do not use this company!!!!!
they only send you the voucher once its been expired
they will charge you premium prices for very average products
do not use this company!!!!!
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Ash D's update18 Sept 2025, 14:09
Reviewer Update
This is absolute bull****!!!
they only send you the voucher once its been expired
they will charge you premium prices for very average products
do not use this company!!!!!
they only send you the voucher once its been expired
they will charge you premium prices for very average products
do not use this company!!!!!
Isabella Garcia's replyOfficial
18 Sept 2025, 16:21 Dear Ashley,
Thank you for sharing your feedback. I understand that you are frustrated, and I would like to clarify the facts to ensure there is no misunderstanding.
At Isabella Garcia, we conduct our business with integrity and transparency. When you entered into your agreement, as per the sales call we have reviewed and provided you feedback on, all details regarding the products, pricing, and terms and conditions were clearly communicated at the time of purchase.
With reference to the additional calls with our consultant, our records confirm that your voucher was generated and sent to the contact number provided within the valid period. While it is possible the SMS may have been filtered into a spam or promotions folder, it was not sent after expiry as suggested. The matter was only brought to our attention several months later, at which point we immediately reviewed it.
Please also note that our vouchers carry stipulated expiry dates, which are communicated accordingly.
Lastly, I would like to emphasise that our products are of premium quality, positioned within the luxury skincare market, and this is reflected in their pricing. They are dermatologically approved and clinically tested, ensuring both safety and efficacy, and developed with great care to provide our clients with exceptional skincare results.
We value all our clients and remain committed to supporting you further. I encourage you to continue correspondence with me directly via email, where I can personally assist in addressing any outstanding concerns.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. I understand that you are frustrated, and I would like to clarify the facts to ensure there is no misunderstanding.
At Isabella Garcia, we conduct our business with integrity and transparency. When you entered into your agreement, as per the sales call we have reviewed and provided you feedback on, all details regarding the products, pricing, and terms and conditions were clearly communicated at the time of purchase.
With reference to the additional calls with our consultant, our records confirm that your voucher was generated and sent to the contact number provided within the valid period. While it is possible the SMS may have been filtered into a spam or promotions folder, it was not sent after expiry as suggested. The matter was only brought to our attention several months later, at which point we immediately reviewed it.
Please also note that our vouchers carry stipulated expiry dates, which are communicated accordingly.
Lastly, I would like to emphasise that our products are of premium quality, positioned within the luxury skincare market, and this is reflected in their pricing. They are dermatologically approved and clinically tested, ensuring both safety and efficacy, and developed with great care to provide our clients with exceptional skincare results.
We value all our clients and remain committed to supporting you further. I encourage you to continue correspondence with me directly via email, where I can personally assist in addressing any outstanding concerns.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Sept 2025, 16:21
Official
Dear Ashley,
Thank you for sharing your feedback. I understand that you are frustrated, and I would like to clarify the facts to ensure there is no misunderstanding.
At Isabella Garcia, we conduct our business with integrity and transparency. When you entered into your agreement, as per the sales call we have reviewed and provided you feedback on, all details regarding the products, pricing, and terms and conditions were clearly communicated at the time of purchase.
With reference to the additional calls with our consultant, our records confirm that your voucher was generated and sent to the contact number provided within the valid period. While it is possible the SMS may have been filtered into a spam or promotions folder, it was not sent after expiry as suggested. The matter was only brought to our attention several months later, at which point we immediately reviewed it.
Please also note that our vouchers carry stipulated expiry dates, which are communicated accordingly.
Lastly, I would like to emphasise that our products are of premium quality, positioned within the luxury skincare market, and this is reflected in their pricing. They are dermatologically approved and clinically tested, ensuring both safety and efficacy, and developed with great care to provide our clients with exceptional skincare results.
We value all our clients and remain committed to supporting you further. I encourage you to continue correspondence with me directly via email, where I can personally assist in addressing any outstanding concerns.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for sharing your feedback. I understand that you are frustrated, and I would like to clarify the facts to ensure there is no misunderstanding.
At Isabella Garcia, we conduct our business with integrity and transparency. When you entered into your agreement, as per the sales call we have reviewed and provided you feedback on, all details regarding the products, pricing, and terms and conditions were clearly communicated at the time of purchase.
With reference to the additional calls with our consultant, our records confirm that your voucher was generated and sent to the contact number provided within the valid period. While it is possible the SMS may have been filtered into a spam or promotions folder, it was not sent after expiry as suggested. The matter was only brought to our attention several months later, at which point we immediately reviewed it.
Please also note that our vouchers carry stipulated expiry dates, which are communicated accordingly.
Lastly, I would like to emphasise that our products are of premium quality, positioned within the luxury skincare market, and this is reflected in their pricing. They are dermatologically approved and clinically tested, ensuring both safety and efficacy, and developed with great care to provide our clients with exceptional skincare results.
We value all our clients and remain committed to supporting you further. I encourage you to continue correspondence with me directly via email, where I can personally assist in addressing any outstanding concerns.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za