DONT ANSWER YOUR PHONE WHEN THEY CALL!!!

And still no reply
they are not adhering to their own terms and conditions and that of the consumer protection act!!!

From: Chantel Innes
Sent: Tuesday, 27 September 2022 16:54
To: 'Sulaine McGeer' <***>
Cc: 'Tessa du Plessis' <***>
Subject: RE: igug***
Importance: High

Greetings, it is yet another week and I have not heard anything from you, seems like I need to take my posts to hello peter again before I am heard or taken seriously. Kindly note that this will be my last mail that I will be sending and I hope to get a response within 24 hours otherwise my next will be another bad review on HP and my future correspondence will be from my attorney. Kind Regards Chantël Innes Administration
From: Chantel Innes
Sent: Wednesday, 21 September 2022 09:05
To: 'Sulaine McGeer' <***>
Subject: RE: igug***
Importance: High Greetings, please take note that I am still awaiting a response to my email. Kind Regards Chantël Innes Administration From: Chantel Innes
Sent: Monday, 19 September 2022 11:32
To: 'Sulaine McGeer' <***>
Subject: RE: igug*** Greetings Sulaine, thank you for your response please find hereto attached my email dated 14.09.2022 Kindly take note of the content of my mail to which I have included below, I will gladly send all IG products back to you, as I have stated the product is defective and has caused damage to my skin, I am with in my rights as a consumer to report a defective product that causes harm as stated in your own terms and conditions and receive a full refund. “Good day Sulaine, Alongside the information given below I would like to draw your attention to “7. Returns and cancelation subparagraph” “After 60 days from delivery date” of the terms and conditions. “In the event that any of our products are found to be defective, please notify us as soon as you become aware of the defect, we will arrange for the product to be collected and you will not be responsible for any costs involved with respect to such a return.” I notified IG with regards to the defect, that your products have caused damage to my skin and that I feel that these products are unsafe to use, as well as them being not what was advertised by your salesman and the pricing being far more then that which would be considered in line with the product market of SA. Rights in terms of the CPA

In terms of Section 56(2) of the CPA, a consumer may return goods to a supplier, without penalty to the consumer and at the supplier’s own risk and expense, if the goods fail to satisfy the requirements and standards contemplated in Section 55.

Section 55 stipulates that goods have to be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of any defects and should be useable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply).

Should a consumer receive any goods that fail to adhere to the requirements set out in Section 55, it can be returned to the supplier within six months after the delivery of the goods. The consumer may then request that the supplier either repair or replace the failed, unsafe or defective goods or refund to the consumer the full price paid for the goods.

A consumer needs to remember that a supplier cannot force him/her to choose to have the goods repaired, if he/she prefers a refund or a replacement. A consumer can also insist on a cash refund instead of store credit or vouchers or on a replacement with something similar at no additional cost to him/her.

The supplier may also not force a consumer to purchase a more expensive model, version or brand and must, as mentioned, cover all the costs of repairing, collecting or replacing the defective goods.

What about specific return policies?

Consumers often come across specific return policies, i.e. 7 days or 14 days. However, in terms of the CPA, these policies have no basis and are not enforceable when it comes to defective or unsafe goods.

Section 56 contains what is known as an ‘imp**** warranty of quality’, which essentially provides that the supplier must, irrespective of the supplier’s policy, repair, replace or refund the full price paid for the returned goods if they are not in line with Section 55.

What if the supplier refuses to co-operate?

A consumer may only approach a court and take legal action if all the avenues of recourse listed in Section 69 of the CPA have been exhausted.”

And still no reply

Greetings, it is yet another week and I have not heard anything from you, seems like I need to take my posts to hello peter again before I am heard or taken seriously. Kindly note that this will be my last mail that I will be sending and I hope to get a response within 24 hours otherwise my next will be another bad review on HP and my future correspondence will be from my attorney. Kind Regards Chantël Innes Administration
From: Chantel Innes
Sent: Wednesday, 21 September 2022 09:05
To: 'Sulaine McGeer' <***>
Subject: RE: igug***
Importance: High Greetings, please take note that I am still awaiting a response to my email. Kind Regards Chantël Innes Administration T *** E *** From: Chantel Innes
Sent: Monday, 19 September 2022 11:32
To: 'Sulaine McGeer' <***>
Subject: RE: igug*** Greetings Sulaine, thank you for your response please find hereto attached my email dated 14.09.2022 Kindly take note of the content of my mail to which I have included below, I will gladly send all IG products back to you, as I have stated the product is defective and has caused damage to my skin, I am with in my rights as a consumer to report a defective product that causes harm as stated in your own terms and conditions and receive a full refund. “Good day Sulaine, Alongside the information given below I would like to draw your attention to “7. Returns and cancelation subparagraph” “After 60 days from delivery date” of the terms and conditions. “In the event that any of our products are found to be defective, please notify us as soon as you become aware of the defect, we will arrange for the product to be collected and you will not be responsible for any costs involved with respect to such a return.” I notified IG with regards to the defect, that your products have caused damage to my skin and that I feel that these products are unsafe to use, as well as them being not what was advertised by your salesman and the pricing being far more then that which would be considered in line with the product market of SA. Rights in terms of the CPA

In terms of Section 56(2) of the CPA, a consumer may return goods to a supplier, without penalty to the consumer and at the supplier’s own risk and expense, if the goods fail to satisfy the requirements and standards contemplated in Section 55.

Section 55 stipulates that goods have to be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of any defects and should be useable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply).

Should a consumer receive any goods that fail to adhere to the requirements set out in Section 55, it can be returned to the supplier within six months after the delivery of the goods. The consumer may then request that the supplier either repair or replace the failed, unsafe or defective goods or refund to the consumer the full price paid for the goods.

A consumer needs to remember that a supplier cannot force him/her to choose to have the goods repaired, if he/she prefers a refund or a replacement. A consumer can also insist on a cash refund instead of store credit or vouchers or on a replacement with something similar at no additional cost to him/her.

The supplier may also not force a consumer to purchase a more expensive model, version or brand and must, as mentioned, cover all the costs of repairing, collecting or replacing the defective goods.

What about specific return policies?

Consumers often come across specific return policies, i.e. 7 days or 14 days. However, in terms of the CPA, these policies have no basis and are not enforceable when it comes to defective or unsafe goods.

Section 56 contains what is known as an ‘imp**** warranty of quality’, which essentially provides that the supplier must, irrespective of the supplier’s policy, repair, replace or refund the full price paid for the returned goods if they are not in line with Section 55.

What if the supplier refuses to co-operate?

A consumer may only approach a court and take legal action if all the avenues of recourse listed in Section 69 of the CPA have been exhausted.”