NO
Natassha O

1 reviews | Active since Mar 2014

06 Nov 2015, 10:29

Done with Isabella Garcia

So firstly they deducted money after I asked that it be cancelled. <br> Because of this I had R50 short for one of my other debit orders, costing me bank charges.<br> I complained and got a phone call asking if they could send me anything to cover the amount they deducted, I said no, they have to refund me the money and it was agreed that it will be deducted from my next payment. I was not offered anything for the debit order which could not go off because of them unexpectedly deducting too much, those costs were all on me. I didn't complain as long as it be fixed!<br> But guess what they never deducted the money from my usual payment, leaving me once again with a debit order that could not go off. Bank charges that I had to pay yet again.<br> <br> You don't stick to your word and for that I do not want anything from you in the future and I also want to cancel everything I have with you at present.<br>

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Replies (1)
Isabella Garcia
Isabella Garcia's reply06 Nov 2015, 14:28
Official
Hello N Ohlson,

Thank you for taking my call.

As agreed the amount will be deducted from the last payment of your skincare hamper.

My sincerest apologies if there was any misunderstanding in this regard.

Should you have any questions, please don't hesitate to contact me and I will be happy to assist you.

Kind regards,

Willize Grobler
Client Care Manager
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za