FE
Fransisco E
1 reviews | Active since Jul 2015
02 Feb 2026, 22:26
Does Isabella Garcia still exist?
Got a phone call in November 2025 advising of a package. Have not received anything as yet. I have sent multiple emails asking about my outstanding balance. Also tried phoning but there is an answering machine saying a new telephony system is imemented. I have been a client for more than 20 years and this is very suspicious activity /service from you guys.
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Replies (1)
Isabella Garcia's replyOfficial
03 Feb 2026, 10:08Dear Fransisco,
It was truly a pleasure speaking with you today, and I want to sincerely thank you for taking the time to allow me to assist you. I deeply appreciate your patience and openness in sharing your concerns, especially as a valued member of the Isabella Garcia family for over 20 years.
Please accept my heartfelt apologies for any confusion or frustration you have experienced. I have personally ensured that all the arrangements we discussed are in place, and I have also sent a follow-up email so that everything is confirmed as promised.
I would like to reassure you that our phone lines are fully operational. We have recently experienced higher-than-normal call volumes, which may have caused delays, but our team is dedicated to responding promptly and providing the support you deserve.
Your trust and loyalty mean so much to us, and we are committed to ensuring your experience with Isabella Garcia is seamless, clear, and comforting. Please rest assured that your well-being and satisfaction remain our top priority, and we will continue to follow up until your package has safely reached you.
Thank you once again for allowing me the privilege of assisting you.
Wishing you a calm and uplifting day, filled with positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was truly a pleasure speaking with you today, and I want to sincerely thank you for taking the time to allow me to assist you. I deeply appreciate your patience and openness in sharing your concerns, especially as a valued member of the Isabella Garcia family for over 20 years.
Please accept my heartfelt apologies for any confusion or frustration you have experienced. I have personally ensured that all the arrangements we discussed are in place, and I have also sent a follow-up email so that everything is confirmed as promised.
I would like to reassure you that our phone lines are fully operational. We have recently experienced higher-than-normal call volumes, which may have caused delays, but our team is dedicated to responding promptly and providing the support you deserve.
Your trust and loyalty mean so much to us, and we are committed to ensuring your experience with Isabella Garcia is seamless, clear, and comforting. Please rest assured that your well-being and satisfaction remain our top priority, and we will continue to follow up until your package has safely reached you.
Thank you once again for allowing me the privilege of assisting you.
Wishing you a calm and uplifting day, filled with positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Feb 2026, 10:08
Official
Dear Fransisco,
It was truly a pleasure speaking with you today, and I want to sincerely thank you for taking the time to allow me to assist you. I deeply appreciate your patience and openness in sharing your concerns, especially as a valued member of the Isabella Garcia family for over 20 years.
Please accept my heartfelt apologies for any confusion or frustration you have experienced. I have personally ensured that all the arrangements we discussed are in place, and I have also sent a follow-up email so that everything is confirmed as promised.
I would like to reassure you that our phone lines are fully operational. We have recently experienced higher-than-normal call volumes, which may have caused delays, but our team is dedicated to responding promptly and providing the support you deserve.
Your trust and loyalty mean so much to us, and we are committed to ensuring your experience with Isabella Garcia is seamless, clear, and comforting. Please rest assured that your well-being and satisfaction remain our top priority, and we will continue to follow up until your package has safely reached you.
Thank you once again for allowing me the privilege of assisting you.
Wishing you a calm and uplifting day, filled with positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was truly a pleasure speaking with you today, and I want to sincerely thank you for taking the time to allow me to assist you. I deeply appreciate your patience and openness in sharing your concerns, especially as a valued member of the Isabella Garcia family for over 20 years.
Please accept my heartfelt apologies for any confusion or frustration you have experienced. I have personally ensured that all the arrangements we discussed are in place, and I have also sent a follow-up email so that everything is confirmed as promised.
I would like to reassure you that our phone lines are fully operational. We have recently experienced higher-than-normal call volumes, which may have caused delays, but our team is dedicated to responding promptly and providing the support you deserve.
Your trust and loyalty mean so much to us, and we are committed to ensuring your experience with Isabella Garcia is seamless, clear, and comforting. Please rest assured that your well-being and satisfaction remain our top priority, and we will continue to follow up until your package has safely reached you.
Thank you once again for allowing me the privilege of assisting you.
Wishing you a calm and uplifting day, filled with positivity.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za