1 reviews | Active since Apr 2026
Do not use
Terrible service. I bought the special due to a perfume that came free, the perfume smell didn't even last 2 seconds. I accepted because it came free. Yet I decide not to take another year because of the perfume the sales consultant promised to box a perfume best suited for me I said I had smelt the blue and it was the condition I extended the purchase. They sent me a granny smelling purfume I wasn't happy they said it could not be exchanged due to it being free perfume I decided to cancel the whole lot and requested the collection and to stop the debit order. Almost a year later when I've already discarded of the perfume and ste because they didn't collect they want to collect or hold me liable?
Seriously not impressed
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za