SD
Sharon D

1 reviews | Active since Mar 2009

02 Oct 2025, 10:20

DO NOT ORDER ONLINE FROM ISABELLA GARCIA!!!!!

Wish we could give negative ratings!! I was called by a consultant who "analysed" my skin over the phone (how that is ever possible is beyond me!) They badgered me into finally accepting a parcel for R3 255.84 which I could pay off over a year. I was led to believe the parcel would contain sufficient skin care products to last me a year.

When I received the parcel, I had two (2) - count them, TWO tiny 50ml tubes of day cream, TWO tiny 50ml tubes of night cream and ONE tiny 50ml tube of exfoliant. The rest of the parcel was made up of two tiny 175 ml hand lotions for which I was charged R565, 3 bottles of face wash (which, granted, might last me a year) and some other random products.

I immediately contacted them and told them I don't want the parcel as the face care products would probably only last me about 3 months, so what do I do for the other 9 months? They simply do not respond. Cannot cancel the debit order as they have placed a block on it. This is OUTRIGHT *****!

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Replies (1)
Isabella Garcia
Isabella Garcia's reply02 Oct 2025, 13:15
Official
Dear Sharon,

Thank you so much for taking the time to speak with me earlier. It was such a pleasure connecting with you and having the opportunity to personally assist you today.

Please rest assured that I have already completed all the necessary arrangements we discussed telephonically and have followed up with this email for your convenience.

We remain wholeheartedly at your service should you require any further assistance.

Wishing you a truly lovely day ahead.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za