HL
Hannelie Lakey-damons
1 reviews | Active since Jun 2020
25 Oct 2021, 11:27
Dissatisfied
2weeks ago a consultant called me , asking if I have used the samples yet, which I reply not yet as I still have a lot of other products, she went on to explain how to use it and check my details and stuff.today R803 WAS DEDUCTED from my account.I did not give that consultant permission to add another box to be delivered, Why would I, as I know I can't afford it right now!!!I have been loyal almost 3 years now, but I'm Done!!I will pay you guys in full?, I Do NoT want to have anything to do with you ever again.Just send my full statement as I requested so I can pay and run like hell from you guys!!
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Replies (1)
Isabella Garcia's replyOfficial
25 Oct 2021, 12:03Dear Hannelie,
Thank you for bringing your complaint to our attention, we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we will send you an email to resolve your query.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead.
Warm Regards,
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead.
Warm Regards,
Sulaine McGeer
Client Care Specialist
Client Care Specialist
Isabella Garcia's reply25 Oct 2021, 12:03
Official
Dear Hannelie,
Thank you for bringing your complaint to our attention, we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please note that we will send you an email to resolve your query.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead.
Warm Regards,
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead.
Warm Regards,
Sulaine McGeer
Client Care Specialist
Client Care Specialist