GM
Gugulethu M
1 reviews | Active since Apr 2019
07 Sept 2020, 11:03
Dissapoited
I've been using the product and all was well until now. I just realized that I'm paying for a product I did not receive. The have been charging me R 211.16 for make-up I did not receive nor signed for. I'm really disappointed in their service. I want the account cancelled immediately and refund me for the 2 installment they collected. I'm really angry and want nothing to do with them anymore. I hope they get this complaint....
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Isabella Garcia's replyOfficial
07 Sept 2020, 15:09 Dear Gugu,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you. I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes. As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for an urgent delivery of your products as discussed.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Warm Regards
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you. I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes. As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for an urgent delivery of your products as discussed.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Warm Regards
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Sept 2020, 15:09
Official
Dear Gugu,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you. I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes. As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for an urgent delivery of your products as discussed.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Warm Regards
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you. I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes. As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for an urgent delivery of your products as discussed.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Warm Regards
Sulaine McGeer
Client Care Specialist Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za