CR
Chanell R
1 reviews | Active since Sept 2023
05 Feb 2026, 13:25
DISSAPOINTED
I am extremely dissatisfied with the service experience I have had with Isabella Garcia. I subscribed to a monthly subscription box, and the subscription fee was deducted as agreed. However, I have not received any products to date.
I have sent numerous emails and made several phone calls in an attempt to resolve this matter, yet I have received no response. Calls are not answered, and emails go unanswered, which reflects a complete lack of customer service and accountability.
Based on this experience, I would be very unlikely to recommend their services to anyone or to make use of their services again.
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Replies (1)
Isabella Garcia's replyOfficial
05 Feb 2026, 16:24Dear Chanell,
I hope this message finds you well and that your day is going wonderfully!
Thank you so much for taking the time to share your concerns with us. We truly appreciate your feedback and the opportunity to address your complaint. You are a valued client, and it’s very important to us that every experience you have with Isabella Garcia reflects the care, attention, and service we strive to provide.
Kindly note that Isabella Garcia products are normally delivered within 10–14 working days following the first successful debit order. This allows us to carefully process, allocate, and prepare each while ensuring all account details are correct. As your debit order was successfully processed recently, your delivery is currently within this standard timeframe.
To make sure you receive your box without further delay, I have arranged for your products to be delivered urgently, and I will personally follow up to ensure they reach you as soon as possible. Your experience matters greatly to us, and we sincerely hope this helps restore your confidence in our service.
Thank you for your patience and understanding. We genuinely look forward to sharing a wonderful beauty journey with you and continuing to provide the service you deserve.
Wishing you a lovely day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well and that your day is going wonderfully!
Thank you so much for taking the time to share your concerns with us. We truly appreciate your feedback and the opportunity to address your complaint. You are a valued client, and it’s very important to us that every experience you have with Isabella Garcia reflects the care, attention, and service we strive to provide.
Kindly note that Isabella Garcia products are normally delivered within 10–14 working days following the first successful debit order. This allows us to carefully process, allocate, and prepare each while ensuring all account details are correct. As your debit order was successfully processed recently, your delivery is currently within this standard timeframe.
To make sure you receive your box without further delay, I have arranged for your products to be delivered urgently, and I will personally follow up to ensure they reach you as soon as possible. Your experience matters greatly to us, and we sincerely hope this helps restore your confidence in our service.
Thank you for your patience and understanding. We genuinely look forward to sharing a wonderful beauty journey with you and continuing to provide the service you deserve.
Wishing you a lovely day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Feb 2026, 16:24
Official
Dear Chanell,
I hope this message finds you well and that your day is going wonderfully!
Thank you so much for taking the time to share your concerns with us. We truly appreciate your feedback and the opportunity to address your complaint. You are a valued client, and it’s very important to us that every experience you have with Isabella Garcia reflects the care, attention, and service we strive to provide.
Kindly note that Isabella Garcia products are normally delivered within 10–14 working days following the first successful debit order. This allows us to carefully process, allocate, and prepare each while ensuring all account details are correct. As your debit order was successfully processed recently, your delivery is currently within this standard timeframe.
To make sure you receive your box without further delay, I have arranged for your products to be delivered urgently, and I will personally follow up to ensure they reach you as soon as possible. Your experience matters greatly to us, and we sincerely hope this helps restore your confidence in our service.
Thank you for your patience and understanding. We genuinely look forward to sharing a wonderful beauty journey with you and continuing to provide the service you deserve.
Wishing you a lovely day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well and that your day is going wonderfully!
Thank you so much for taking the time to share your concerns with us. We truly appreciate your feedback and the opportunity to address your complaint. You are a valued client, and it’s very important to us that every experience you have with Isabella Garcia reflects the care, attention, and service we strive to provide.
Kindly note that Isabella Garcia products are normally delivered within 10–14 working days following the first successful debit order. This allows us to carefully process, allocate, and prepare each while ensuring all account details are correct. As your debit order was successfully processed recently, your delivery is currently within this standard timeframe.
To make sure you receive your box without further delay, I have arranged for your products to be delivered urgently, and I will personally follow up to ensure they reach you as soon as possible. Your experience matters greatly to us, and we sincerely hope this helps restore your confidence in our service.
Thank you for your patience and understanding. We genuinely look forward to sharing a wonderful beauty journey with you and continuing to provide the service you deserve.
Wishing you a lovely day!
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za