TL
Tracy L
1 reviews | Active since Sept 2015
28 Jun 2022, 10:12
Dissapointed.
I am absolutely disappointed that I am writing a review such as this one. For the past two months the incorrect amount has been debited off my account. I spoke to two consultants on two different occasions. One being that I cannot afford and the second agreeing to a rounded off amount of R280. This morning my account was debited for over R300.
I fail to understand why these mistakes are happening. I have been a long standing client of Isabella Garcia and to experience this is down heartning.
I cannot wait 48 hours for a consultant to rectify this. I want to know why this has happened AGAIN and what the solution is.
If I am owing any money let me know in order for this relationship to end.
DISSAPOINTED!
Helpful (0)
Replies (1)0
Replies (1)Isabella Garcia's replyOfficial
29 Jun 2022, 09:57Dear Tracy,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply29 Jun 2022, 09:57
Official
Dear Tracy,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
