AJ
Annari J
1 reviews | Active since Jul 2023
29 Aug 2025, 22:09
Disrespectful behaviour
I received a couple of calls from them at the beginning of this year where they were very friendly. The last time I received a phone call from them, they wanted me to sign up for a subscription service for their product. The moment I mentioned that I have cancer, they hung up the phone on me. Very disrespectful. They never called me again afterwards.
I sent a complaint to them about my experience and, of course, they listened to the incorrect phone call (an earlier one) and said that the agent was very polite.
I am extremely unhappy.
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Replies (1)
Isabella Garcia's replyOfficial
01 Sept 2025, 07:58Dear Annari,
Thank you sincerely for taking the time to share your concerns with us. At Isabella Garcia, we deeply value every piece of feedback, as it provides us with the opportunity to grow and to ensure that each of our cherished clients always feels respected, appreciated, and genuinely cared for.
We are truly saddened to learn that your experience left you feeling disrespected. Please know that this is never the standard of care we aspire to deliver. Your feedback has been taken to heart, and I want to reassure you that we have already conducted a thorough internal investigation into this matter with the utmost diligence.
I attempted to reach you telephonically this morning, but unfortunately was unable to connect. As such, I have shared detailed feedback with you via email, together with the relevant call recordings, to provide clarity on our perspective and to respectfully address your concerns.
Please accept my heartfelt apologies for the distress this situation has caused you. Your peace of mind and satisfaction remain of the highest importance to us, and we are fully committed to ensuring that your journey with Isabella Garcia is a positive and fulfilling one.
Wishing you a lovely day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. At Isabella Garcia, we deeply value every piece of feedback, as it provides us with the opportunity to grow and to ensure that each of our cherished clients always feels respected, appreciated, and genuinely cared for.
We are truly saddened to learn that your experience left you feeling disrespected. Please know that this is never the standard of care we aspire to deliver. Your feedback has been taken to heart, and I want to reassure you that we have already conducted a thorough internal investigation into this matter with the utmost diligence.
I attempted to reach you telephonically this morning, but unfortunately was unable to connect. As such, I have shared detailed feedback with you via email, together with the relevant call recordings, to provide clarity on our perspective and to respectfully address your concerns.
Please accept my heartfelt apologies for the distress this situation has caused you. Your peace of mind and satisfaction remain of the highest importance to us, and we are fully committed to ensuring that your journey with Isabella Garcia is a positive and fulfilling one.
Wishing you a lovely day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Sept 2025, 07:58
Official
Dear Annari,
Thank you sincerely for taking the time to share your concerns with us. At Isabella Garcia, we deeply value every piece of feedback, as it provides us with the opportunity to grow and to ensure that each of our cherished clients always feels respected, appreciated, and genuinely cared for.
We are truly saddened to learn that your experience left you feeling disrespected. Please know that this is never the standard of care we aspire to deliver. Your feedback has been taken to heart, and I want to reassure you that we have already conducted a thorough internal investigation into this matter with the utmost diligence.
I attempted to reach you telephonically this morning, but unfortunately was unable to connect. As such, I have shared detailed feedback with you via email, together with the relevant call recordings, to provide clarity on our perspective and to respectfully address your concerns.
Please accept my heartfelt apologies for the distress this situation has caused you. Your peace of mind and satisfaction remain of the highest importance to us, and we are fully committed to ensuring that your journey with Isabella Garcia is a positive and fulfilling one.
Wishing you a lovely day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. At Isabella Garcia, we deeply value every piece of feedback, as it provides us with the opportunity to grow and to ensure that each of our cherished clients always feels respected, appreciated, and genuinely cared for.
We are truly saddened to learn that your experience left you feeling disrespected. Please know that this is never the standard of care we aspire to deliver. Your feedback has been taken to heart, and I want to reassure you that we have already conducted a thorough internal investigation into this matter with the utmost diligence.
I attempted to reach you telephonically this morning, but unfortunately was unable to connect. As such, I have shared detailed feedback with you via email, together with the relevant call recordings, to provide clarity on our perspective and to respectfully address your concerns.
Please accept my heartfelt apologies for the distress this situation has caused you. Your peace of mind and satisfaction remain of the highest importance to us, and we are fully committed to ensuring that your journey with Isabella Garcia is a positive and fulfilling one.
Wishing you a lovely day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za