1 reviews | Active since Sept 2017
Disrespectful and Rude Customer Service Experience
I recently received a call from a sales agent from Esabella after showing interest in purchasing their product. The agent began by explaining the product details and mentioned that I would be paying monthly. Since I didn’t clearly hear the amount, I politely asked her to repeat it — and that’s when the experience took a negative turn.
Instead of repeating the information calmly, she responded with a rude and sarcastic remark: “Why did you expect to get the product for free?” I was shocked by the tone and rep**** that her response was uncalled for. Asking for clarity does not mean I’m expecting free products. Even after I pointed out her rude behavior, she insisted she wasn’t being rude, which only made things worse.
I ended up switching off my phone because I don’t appreciate being disrespected — especially not when I’m the one showing interest in becoming a customer. This experience was extremely disappointing and unprofessional.
I hope this message finds you well.
Thank you for taking the time to share your experience. I am truly sorry to hear how the interaction unfolded and want to extend my sincere apologies for the disrespectful and unprofessional manner in which you were spoken to. This is not the standard we uphold at Isabella Garcia, and I completely understand your disappointment.
I’ve just sent you an email following our call and will be providing you with urgent feedback shortly. Please know that your concerns are receiving our immediate attention.
Your feedback has been taken very seriously. We have already initiated a full review of the call, and the matter is being addressed internally with the urgency it deserves. Asking for clarity should never be met with sarcasm, and I’m truly sorry you were made to feel otherwise.
At Isabella Garcia, we genuinely value each and every client, and it saddens us that we did not reflect that in your experience. Please rest assured that we are committed to correcting this and ensuring it does not happen again.
If there’s anything further you’d like to share or if I can be of any assistance, I remain at your service.
Wishing you a peaceful and positive evening.
Warm regards
Beautifully yours
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you for taking the time to share your experience. I am truly sorry to hear how the interaction unfolded and want to extend my sincere apologies for the disrespectful and unprofessional manner in which you were spoken to. This is not the standard we uphold at Isabella Garcia, and I completely understand your disappointment.
I’ve just sent you an email following our call and will be providing you with urgent feedback shortly. Please know that your concerns are receiving our immediate attention.
Your feedback has been taken very seriously. We have already initiated a full review of the call, and the matter is being addressed internally with the urgency it deserves. Asking for clarity should never be met with sarcasm, and I’m truly sorry you were made to feel otherwise.
At Isabella Garcia, we genuinely value each and every client, and it saddens us that we did not reflect that in your experience. Please rest assured that we are committed to correcting this and ensuring it does not happen again.
If there’s anything further you’d like to share or if I can be of any assistance, I remain at your service.
Wishing you a peaceful and positive evening.
Warm regards
Beautifully yours
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za