Dispute and cancellation of contract

I am following up regarding your email of 12 August 2026, in which you advised that you would initiate the process of retrieving and reviewing the recorded call from my conversation with the sales consultant on 7 July 2026.

You advised that this process typically takes 2–3 working days. However, I have not yet received any feedback regarding the outcome of the review.

As previously explained, I dispute the amount currently being claimed from me, as the terms communicated to me by the sales consultant were not consistent with the invoice and payment obligation I subsequently received.

I therefore kindly request an update on the status of the call recording review and confirmation of when I can expect the outcome.

I would also like to reiterate that I do not accept liability for the disputed amount while this matter remains under investigation. I request that no further payment demands, collection activity, or adverse action be taken against me until the complaint has been fully reviewed and resolved.

Please provide me with the outcome of the call review and the relevant recording or findings as soon as possible.

I look forward to your prompt response.

Kind regards,

Lornah Ngcambaza