CA
Conita A
1 reviews | Active since Feb 2020
27 Nov 2023, 13:57
Dispointed Customer
recieved a mesage this morning a gigt will be delivered i need to provide otp when i checked the delivry address it was incorrect and i requested these details to be change recieved a sms to say the addrss has been updated mintues later i recieved a msg that the parcel has been delievred ....i called your office the agent advise i need to go see where is 50 steyn street and collect the parcel. Question i have how did the courier guy deliever the parcel if no otp was provided.
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Replies (1)
Isabella Garcia's replyOfficial
27 Nov 2023, 15:27Dear Conita,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply27 Nov 2023, 15:27
Official
Dear Conita,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za