1 reviews | Active since Jul 2018
DISGUSTING STAFF ATTITUDE
The worst service!! The most rude, overbearing and sarcastic telesales people I have ever encountered!!! They had this irritating habit of just sending the products without contacting you! When you call and humbly request that next time they call to check your whereabouts and if you even need the products yet or want to alter the existing package.... You get told it's automatic! And it still happens again!
Then when I would try use the vouchers... At checkout... The voucher would either not work or the checkout screen load for a century!!! Until you cancel the order!
When I called to cancel the contract... Its attitude from every person on the line!!
Its been about 5 or 6 months since canceling and today I was called by the same person I explained that the staff are rude and my other issues with the company... Today he got on the same attitude wavelength. Despite me telling him NO THANK YOU at least 5 times... Asking me why am I saying thank you when I don't know what he is going to say!! Why am I saying no thank you to makeup... Do I not look good in makeup?? The nerve!!!
I explained that it's just not for me as a person then he tells me I should use it as a woman! I reiterated that this tendency for the staff to speak in any manner and be forceful was a big reason for leaving them as they always left a bad taste in my mouth... He continues with the sarcasm as tells me... Oh so it's our attitude and what else that changes your taste???!!!
I hung up!!!
I have never been so appauled by a person with an aim to get me to spend my money or anybody in general for that matter!
Utterly disrespectful and rude!!
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as a woman and a client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Client Care Assistant Manager
www.isabellagarcia.co.za
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as a woman and a client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Client Care Assistant Manager
www.isabellagarcia.co.za
