tS
thando S

1 reviews | Active since May 2016

16 Aug 2021, 17:43

Disgusted non- client.

I am disgusted by companies such as Isabella Garcia, going out of your way to rob people of their hard earned money.

I received a call from one of the consultants informing me that I have been selected to be part of a platinum club and qualify to receive gifts from the company. I then gave my details believing that I will be receiving gifts only to be told that I will have to pay R241 monthly to which I responded that my account should not be debited and the products should not be sent to me, I will however call them should I find something I want.

Fast forward a few weeks later I kept receiving debit order mandates in my account of which I did not accept as I was not interested in the product and have specified this.

I then called the company and inquired why I keep receiving mandates on my account and the lady explained the package of which I responded I am at this time uninterested therefore do not debit I will contact you should I want products that I want. To cut the matters short they managed to get access to debit my account without my approval and did not even respect my wishes to not be debited.

I am disgusted, I still maintain that I do not want this products and will be changing banks since Capitec seems easily manipulated.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply17 Aug 2021, 13:28
Official
Dear Thando ,  I hope you are having a lovely day!  Thank you for bringing your complaint to our attention we appreciate your feedback.  We have tried to contact you this afternoon to address your concerns, but unfortunately to no avail.  Please note that we will send you an email to resolve your query.  We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.  Wishing you a lovely weekend ahead.  Warm Regards,  Sulaine McGeer Client Care Assistant Manager Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za