NM
Nolwazi M
1 reviews | Active since Nov 2024
21 Nov 2024, 01:20
Disappointment with refund policy
I subscribed to Isabella Garcia’s skincare products about a year ago, paying R151.48 per month. Unfortunately, I found the products ineffective for my skin and canceled my subscription within the first month.
When I requested a refund, I was informed that only store credit would be offered, despite my dissatisfaction with the products. This policy feels unfair, as I believe I am entitled to a full refund under the Consumer Protection Act, given that the products did not meet my expectations.
I expected better customer service from such a reputable brand. I hope Isabella Garcia reconsiders its approach to refunds and puts customers’ satisfaction first.
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Isabella Garcia's replyOfficial
21 Nov 2024, 12:02Dear Nolwazi,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also followed up with you on email to ensure we can fully resolve your query.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also followed up with you on email to ensure we can fully resolve your query.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply21 Nov 2024, 12:02
Official
Dear Nolwazi,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also followed up with you on email to ensure we can fully resolve your query.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also followed up with you on email to ensure we can fully resolve your query.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za