Disappointment...

In Jan 2026 I purchased the IG beauty Box. only received the box in late Feb. I started using the products and unfortunately it wasn't suitable for my skin, i only used it once. Everting else was still sealed. I requested a return because i could not use the products. I eventually returned the box with ALL products. 3 weeks later an agent called me regarding the cancellation but convinced me to change the products to something more suitable for me skin, i agreed. All this time my account is still being debited as i wait for new package. Yesterday 04.06.2026 i call IG customer care to follow up on my delivery just to be told that my parcel is pending an investigation because some of the products were missing from the box. I'm so furious, i returned everything. mt cancellation request was well within the 60 day period. I do not want anything from IG.. Im extremely disappointed. The customer care ladies are really wonderful though.. calls are answered on time and very professionally