KP
Khabonina P
1 reviews | Active since Jun 2021
20 Nov 2023, 11:34
disappointing service from Nokuthula.
Your consultant named Nokuthula, is very rude. I would like for her manager to listen to the call @11.18am. She even gave me a go ahead to report her. She refused for me to speak to her manager, told me she reports to Customercare. She is condescending and very impatient. talks over a customer. I am very annoyed and disappointed right now . I have never experienced this kind of service. She even said she is dropping the call.
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Isabella Garcia's replyOfficial
20 Nov 2023, 13:27 Dear Khabonina,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today. Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please also note that we have taken steps to rectify the situation and it will be dealt with internally. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today. Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please also note that we have taken steps to rectify the situation and it will be dealt with internally. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply20 Nov 2023, 13:27
Official
Dear Khabonina,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today. Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please also note that we have taken steps to rectify the situation and it will be dealt with internally. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today. Please rest assured that I have made all the required arrangements as we discussed telephonically.
Please also note that we have taken steps to rectify the situation and it will be dealt with internally. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za