1 reviews | Active since Nov 2016
Disappointing Service!
I have two complaints against Isabella Garcia.
1. I was contacted by a lady who told me they are running a competition where you need to refer a certain number of people to receive a free perfume. She said if I gave her 40 contact details, I would receive one perfume. Then if I referred 80, I'd receive two. I referred 80 contact details (I might be getting my numbers wrongly but I qualified for two perfumes), and to date I have not received any communication nor my perfumes. This was the 3rd of November 2025. Isabella fooled me into sharing people's contacts through false promises. And this is POPIA breach! This is the number I sent the numbers to: ***.
2. I place a box order on the 27th with Cayleigh Hunkin, who is a Specialised Client Liaison. She promised me that I would receive it on the same week. It's the 3rd of December today, I have not received my order and she is not responding to my emails. The contact number provided on the website does not go through.
I am utterly disappointed about all this treatment while I have been a loyal customer who never missed a single payment for my products.
I want my products to be delivered by the end of this week or I am cancelling everything and moving to a different supplier!
Thank you sincerely for taking the time to share your concerns with us. I truly appreciate you bringing these matters to our attention, and I want to assure you that your experience is of immense importance to us. As a loyal client who has consistently supported us, you deserve service that is attentive, transparent, and exceptional at every step.
I am truly sorry for the disappointment and frustration you have experienced regarding both the referral competition and your recent order. This is by no means the standard of service we strive to provide, and I can only imagine how upsetting it must have been to feel unheard and unsupported—especially after fulfilling your part of the referral request and placing an order with clear expectations.
Please rest assured that we are investigating both concerns with the utmost urgency and care:
We are reviewing the referral competition details, the communications you received, and the number provided to ensure you receive a clear and accurate outcome.
In addition, I am personally following up on your order placed to understand the delay and ensure your products are dispatched without any further inconvenience.
Your trust is incredibly important to us, and I want you to feel confident that we are handling your concerns with priority. You will receive comprehensive feedback and resolution as soon as possible.
Thank you once again for taking the time to reach out and allow us the opportunity to rectify this.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. I truly appreciate you bringing these matters to our attention, and I want to assure you that your experience is of immense importance to us. As a loyal client who has consistently supported us, you deserve service that is attentive, transparent, and exceptional at every step.
I am truly sorry for the disappointment and frustration you have experienced regarding both the referral competition and your recent order. This is by no means the standard of service we strive to provide, and I can only imagine how upsetting it must have been to feel unheard and unsupported—especially after fulfilling your part of the referral request and placing an order with clear expectations.
Please rest assured that we are investigating both concerns with the utmost urgency and care:
We are reviewing the referral competition details, the communications you received, and the number provided to ensure you receive a clear and accurate outcome.
In addition, I am personally following up on your order placed to understand the delay and ensure your products are dispatched without any further inconvenience.
Your trust is incredibly important to us, and I want you to feel confident that we are handling your concerns with priority. You will receive comprehensive feedback and resolution as soon as possible.
Thank you once again for taking the time to reach out and allow us the opportunity to rectify this.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za