GP
Glenda P
1 reviews | Active since Dec 2018
01 Oct 2025, 11:11
Disappointing service
Monies deducted from my account and no products received No response to my emails And No answer when I try to phone…., DISAPPOINTED, to say the least!!!
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Replies (2)0
Replies (2)GP
Glenda P's updateReviewer Update
01 Oct 2025, 11:52Business rep**** promptly via telephone
Satisfied with the outcome
Satisfied with the outcome
GP
Glenda P's update01 Oct 2025, 11:52
Reviewer Update
Business rep**** promptly via telephone
Satisfied with the outcome
Satisfied with the outcome
Isabella Garcia's replyOfficial
01 Oct 2025, 12:03Dear Glenda,
I hope this message finds you well and that your day has been a beautiful one so far.
Thank you sincerely for taking my call today and for allowing me the opportunity to clarify our process with you. I also truly appreciate the time you took to bring your concerns to our attention—it means a great deal to us, as it helps us improve and continue striving to deliver the exceptional service you deserve.
As mentioned, Isabella Garcia products are generally delivered within 10–14 working days after the first successful deduction from a client’s account. This timeframe ensures that all the necessary details are securely in place and also serves as an insurance deposit for the remaining instalments.
To make sure you feel completely cared for, I have already requested the recording of the sales agreement and will provide you with feedback as soon as possible. In addition, I have personally prioritised your shipment for urgent delivery and will continue to follow up until I can confirm that your order has reached you safely.
I want to extend my heartfelt apologies once again for any inconvenience you have experienced. You are such a valued client, and your happiness and trust mean so much to us. Please rest assured that we are committed to offering you only the best, and we look forward to delighting you with better service in the future.
Wishing you a truly wonderful day ahead.
With warmth and appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well and that your day has been a beautiful one so far.
Thank you sincerely for taking my call today and for allowing me the opportunity to clarify our process with you. I also truly appreciate the time you took to bring your concerns to our attention—it means a great deal to us, as it helps us improve and continue striving to deliver the exceptional service you deserve.
As mentioned, Isabella Garcia products are generally delivered within 10–14 working days after the first successful deduction from a client’s account. This timeframe ensures that all the necessary details are securely in place and also serves as an insurance deposit for the remaining instalments.
To make sure you feel completely cared for, I have already requested the recording of the sales agreement and will provide you with feedback as soon as possible. In addition, I have personally prioritised your shipment for urgent delivery and will continue to follow up until I can confirm that your order has reached you safely.
I want to extend my heartfelt apologies once again for any inconvenience you have experienced. You are such a valued client, and your happiness and trust mean so much to us. Please rest assured that we are committed to offering you only the best, and we look forward to delighting you with better service in the future.
Wishing you a truly wonderful day ahead.
With warmth and appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Oct 2025, 12:03
Official
Dear Glenda,
I hope this message finds you well and that your day has been a beautiful one so far.
Thank you sincerely for taking my call today and for allowing me the opportunity to clarify our process with you. I also truly appreciate the time you took to bring your concerns to our attention—it means a great deal to us, as it helps us improve and continue striving to deliver the exceptional service you deserve.
As mentioned, Isabella Garcia products are generally delivered within 10–14 working days after the first successful deduction from a client’s account. This timeframe ensures that all the necessary details are securely in place and also serves as an insurance deposit for the remaining instalments.
To make sure you feel completely cared for, I have already requested the recording of the sales agreement and will provide you with feedback as soon as possible. In addition, I have personally prioritised your shipment for urgent delivery and will continue to follow up until I can confirm that your order has reached you safely.
I want to extend my heartfelt apologies once again for any inconvenience you have experienced. You are such a valued client, and your happiness and trust mean so much to us. Please rest assured that we are committed to offering you only the best, and we look forward to delighting you with better service in the future.
Wishing you a truly wonderful day ahead.
With warmth and appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well and that your day has been a beautiful one so far.
Thank you sincerely for taking my call today and for allowing me the opportunity to clarify our process with you. I also truly appreciate the time you took to bring your concerns to our attention—it means a great deal to us, as it helps us improve and continue striving to deliver the exceptional service you deserve.
As mentioned, Isabella Garcia products are generally delivered within 10–14 working days after the first successful deduction from a client’s account. This timeframe ensures that all the necessary details are securely in place and also serves as an insurance deposit for the remaining instalments.
To make sure you feel completely cared for, I have already requested the recording of the sales agreement and will provide you with feedback as soon as possible. In addition, I have personally prioritised your shipment for urgent delivery and will continue to follow up until I can confirm that your order has reached you safely.
I want to extend my heartfelt apologies once again for any inconvenience you have experienced. You are such a valued client, and your happiness and trust mean so much to us. Please rest assured that we are committed to offering you only the best, and we look forward to delighting you with better service in the future.
Wishing you a truly wonderful day ahead.
With warmth and appreciation,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za