MT
Mojabeng T
1 reviews | Active since Apr 2019
04 Feb 2026, 11:07
Disappointing Service
I am disappointed with their service. I have not received my order a month later. I got an incorrect item which was collected 2 weeks ago, but never received mine in turn. I have called several times, but the phone is never answered. I have send 2 emails 10 days ago and have not been rep**** to.
Secondly, I have unsubscribed to their VIP beauty bank, but still got debited , whi9ch is disappointing again .
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Replies (1)
Isabella Garcia's replyOfficial
04 Feb 2026, 15:40Dear Mojabeng,
Thank you for bringing your concerns to our attention. I would like to sincerely apologise for the frustration and disappointment you have experienced — this is certainly not the level of service we strive to deliver.
Please be assured that your matter has been escalated and is being investigated as a matter of urgency. We are currently reviewing the delay in the delivery of your correct order following the collection of the incorrect item, as well as the communication gaps you have encountered. I fully appreciate how upsetting it must be to feel unheard, and for this, I am truly sorry.
Regarding the VIP Beauty Bank debit, this is also being investigated urgently to establish why a debit was processed after your unsubscribe request. Should an error be identified, this will be addressed accordingly.
We value you as a client, and your experience is important to us. Once our investigation has been concluded, I will personally follow up with you with clear feedback and the appropriate resolution.
Thank you for your patience while we work to resolve this matter as swiftly as possible. Should you wish to reply directly to this email in the meantime, please feel free to do so.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. I would like to sincerely apologise for the frustration and disappointment you have experienced — this is certainly not the level of service we strive to deliver.
Please be assured that your matter has been escalated and is being investigated as a matter of urgency. We are currently reviewing the delay in the delivery of your correct order following the collection of the incorrect item, as well as the communication gaps you have encountered. I fully appreciate how upsetting it must be to feel unheard, and for this, I am truly sorry.
Regarding the VIP Beauty Bank debit, this is also being investigated urgently to establish why a debit was processed after your unsubscribe request. Should an error be identified, this will be addressed accordingly.
We value you as a client, and your experience is important to us. Once our investigation has been concluded, I will personally follow up with you with clear feedback and the appropriate resolution.
Thank you for your patience while we work to resolve this matter as swiftly as possible. Should you wish to reply directly to this email in the meantime, please feel free to do so.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Feb 2026, 15:40
Official
Dear Mojabeng,
Thank you for bringing your concerns to our attention. I would like to sincerely apologise for the frustration and disappointment you have experienced — this is certainly not the level of service we strive to deliver.
Please be assured that your matter has been escalated and is being investigated as a matter of urgency. We are currently reviewing the delay in the delivery of your correct order following the collection of the incorrect item, as well as the communication gaps you have encountered. I fully appreciate how upsetting it must be to feel unheard, and for this, I am truly sorry.
Regarding the VIP Beauty Bank debit, this is also being investigated urgently to establish why a debit was processed after your unsubscribe request. Should an error be identified, this will be addressed accordingly.
We value you as a client, and your experience is important to us. Once our investigation has been concluded, I will personally follow up with you with clear feedback and the appropriate resolution.
Thank you for your patience while we work to resolve this matter as swiftly as possible. Should you wish to reply directly to this email in the meantime, please feel free to do so.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. I would like to sincerely apologise for the frustration and disappointment you have experienced — this is certainly not the level of service we strive to deliver.
Please be assured that your matter has been escalated and is being investigated as a matter of urgency. We are currently reviewing the delay in the delivery of your correct order following the collection of the incorrect item, as well as the communication gaps you have encountered. I fully appreciate how upsetting it must be to feel unheard, and for this, I am truly sorry.
Regarding the VIP Beauty Bank debit, this is also being investigated urgently to establish why a debit was processed after your unsubscribe request. Should an error be identified, this will be addressed accordingly.
We value you as a client, and your experience is important to us. Once our investigation has been concluded, I will personally follow up with you with clear feedback and the appropriate resolution.
Thank you for your patience while we work to resolve this matter as swiftly as possible. Should you wish to reply directly to this email in the meantime, please feel free to do so.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za