HM
Hloniphile M
1 reviews | Active since Apr 2024
02 Jun 2026, 16:42
Disappointing, honestly!
I have been with Isabella Garcia since the year 2020. I would have only good things to say if it weren't for the horrible experience I had with them recently. I had failty products that needed replacing. I contacted them in March and again in May to get an update. To this day, the damaged product is sitting In my house. I called last week to complain and I was told the product would be fetched from my place last week and that has not happened.Today I called them to cancel my subscription and was informed that my subscription was already canceled. They cannot even tell me how that happened without me calling to cancel! Quite disappointing I must say.
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Isabella Garcia's replyOfficial
03 Jun 2026, 13:38Dear Hloniphile ,
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Jun 2026, 13:38
Official
Dear Hloniphile ,
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re having a wonderful day!
I wanted to follow up regarding your query. I attempted to contact you by phone but was unfortunately unable to reach you. I have, however, sent you an email addressing your concern, and I trust it provides the clarity you need.
Please accept my sincerest apologies for any inconvenience this may have caused. Rest assured, we remain committed to ensuring the best possible experience for you. Should you require any further assistance, please don’t hesitate to reach out—I would be more than happy to assist.
Wishing you a fantastic day ahead, filled with positivity and ease.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za